On-Site Tasks for Field Nation

Shannon Obanion Updated by Shannon Obanion

On-Site Tasks

  1. Check in to the work order and introduce yourself to the onsite contact. You represent the service provider while onsite.
  2. Locate and unbox the new desktop computer and any other items required for work order (monitor arms, desktop mount, etc.).
  3. Confirm that all necessary equipment is on site.
  4. Wait for the remote engineer to power down the existing workstation.
  5. Replace the existing desktop with the new desktop computer. Reference the work order for serial number to be used as each workstation if replacing multiple computers.
  6. Reattach all peripherals to the new desktop.
  7. Perform cable management using Velcro straps. Do not use zip ties.
    See below for some examples of a full workstation set up and cable management.
  8. Document the serial numbers of all attached peripherals using the provided template. Instructions are included on first sheet of the Excel file.
  9. Power on the new desktop computer.
  10. Contact the remote engineer and wait for them to perform the necessary configuration steps. Once they have completed their steps, they will ask for the pharmacy staff to test.
    Do not start another workstation (if replacing multiple) until all testing has been completed.
  11. Have employee designated by on-site contact test the desktop functionality and work with the remote engineer for verification.
  12. Once confirmed complete, pack the old desktop in the box that the new desktop was shipped in.
  13. Attach shipping label to box and leave with pharmacy staff for UPS pickup.
  14. Clean up the work area and dispose of any trash in the dumpster.
  15. Check out with both on-site contact and remote contact. Have on-site contact sign off for completed work.

Required On-Site Deliverables

  1. Photo(s) of the replaced desktop(s) with cable management completed.
  2. Photo(s) of package with shipping label attached for the desktop(s) being sent to ITAD.
  3. Photo(s) of the serial number(s) on the new desktop(s).
  4. Inventory list documentation.
  5. Signature from on-site manager.
  6. Check out of the work order.

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