Termination Process - Hardware

Updated 2 days ago by Milan Ingram

Pull Adobe Sign on the original term ticket
Also, double-check for the equipment in Manage
Verify Encryption verify encryption
If the laptop is reusable, send it to Atlanta. If not, send to ERI (5520's, 5530's, 5330's, surface 4's not reusable)
If the dock is compatible with the current standard, ship to Atlanta
DO NOT ship back peripherals (monitors, kb/mouse, headset, small printers)

Is the equipment to be reused?
Yes - Then send to Atlanta
No - Send to ITAD vendo
If equipment is going to ITAD, create an ITAD order and add the shipment ID to the label. Then, create an ITAD ticket (simply select the correct Tag and add to ticket, it will create the new ticket), then add shipment ID and tracking to the ticket
If the term has boxes, create a UPS label
If the term doesn't have boxes, create a FedEx RMA
Add RMA (for FedEx setup) and tracking number in the ticket

Link to Outlook template: longsdrugs.sharepoint.com
Use the template to send an email to the termed employee requesting company equipment return
Include what we are expecting for them to return and what they can keep

You will need to remove your signature manually before sending the email

If equipment is reusable, assign an internal warehouse tech at the location to which the equipment is being sent.
Warehouse staff steps:

Note each item received in the ticket, including SNs (One update, please)
Verify what is in the boxes matches what the box says. (If not, put a note on the outside of the box)
Verify that all items work
Update all items in Asset Manager to be assigned to your warehouse and select the correct status.
Double-check with the procurement team to verify that the equipment is reusable
Wipe all computers being reused
Submit Meriplex Ticket
Move the computer to disabled computers OU
Remove the hard drive for non-reusable PCs or use BitRaser
Verify that the power cord for each item is in the box with the device
Clean each device with wipes, goo gone, scuffs, etc. If damaged, then put in the eWaste/ITAD pile.
Update Asset Manager appropriately with where device is, if being reused or retired.
Disable the computer and then move computer to disabled computers OU
Notify procurement team member when you have completed the steps above.
If LTE or MiFi is included - add Tier 2 to the ticket so the item can be suspended in the Verizon Portal
Check steps 6 and 9 through 11

Follow the steps in the HelpDocs for resetting and removing the device from vPro if reusing the device.
If it is going to be sent to ITAD do the following:

a) Login to vPRO/EMA (Use Onprem AD Admin account)

b) Go to Managed Endpoints

c) Enter the device name in the search box as in #1 in the screenshot below.

d) Click the check box next to the desired device in #2 in the screenshot below

e) Select Stop managing endpoint, #3 in the screenshot below

f) Confirm that you want to stop managing by selecting Take Action. It will be removed from vPro at that point.

Monitors, keyboards, mice, etc., set aside to be picked up by ewaste
PCs and Laptops, verify that it was encrypted - See Encryption Verification document for the process.
If you cannot get the device turned on before shipping it, then reach out to Marshall for approval to use the report in Intune. This is a LAST resort and must have Marshall's approval on the ticket. To do this, do the following:
a) Get a screenshot from
https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesMonitorMenu/~/encryptionReport

-Warehouse staff, go through Article - HelpDocs

Update the ticket with something like this.
Removed from vPro
Kaseya removal ticket #586365
Removed from InTune
Removed from Entra