PioneerRx POS Setup

Shannon Obanion Updated by Shannon Obanion

PioneerRx POS Setup

Step 1: Launch PioneerRx with Admin Permissions

  • Log into PioneerRx using Pharmacist or IT-level credentials to ensure you have the required permissions for register configuration.

Step 2: Open the Register Settings

  • Click the Register icon located in the top-left corner of the PioneerRx window.

Step 3: Configure Register Settings

  • In the Manage Register screen:
    • If replacing an existing POS station, copy the settings from the previous register.
    • If this is a new station, leave settings as default except:
      • Set Sig Pad Type to: Equinox Luxe
      • Set Sig Pad URL/IP Address to the IP of the signature pad.
      • Set Terminal ID to the POS station number (e.g., POS01 can be set to ID 1).
      • For shipping computers, choose a number not used in the normal POS naming scheme.
  • Click Save to apply changes.

Step 4: Verify Signature Pad Connection

  • Navigate to point of sale and enter the cash amount the pharmacy wants to use and open register (will need pharmacist Pin)
  • Select open register.
    • ⚠️ If a cash drawer is attached, inform the pharmacy it will open when the register opens.
  • PioneerRx will now attempt to send configuration data to the signature pad.
  • You should see “Welcome to Avita” on the sig pad screen when opening Point of Sale.
    • ❗ If the welcome screen doesn’t appear, proceed to the next step for a manual connection.
    • Here is the HelpDoc for setting up Equinox Luxe Sigpad if needed

Step 5: Manually Connect the Sig Pad (If Needed)

  • Go back to Manage Register, open the Actions drop-down.
  • Click Open Equinox Luxe Updater — this will close PioneerRx and launch the Luxe updater tool.

Step 6: Connect the Device via Luxe Updater

  • In the Luxe Updater tool:
    • Click Find Pad, then choose Deep Scan to search the LAN for all Equinox Luxe devices.
    • Click Connect on the desired device.
  • Ensure the IP address in Manage Register matches the connected device.
  • Relaunch PioneerRx and go to Point of Sale.
    • The system will prompt you to open a new register.
    • ⚠️ If a cash drawer is attached, inform the pharmacy it will open when the register opens.

Step 7: Set Up the Receipt Printer

  • Open the Printer Management screen in PioneerRx.
  • Assign the appropriate receipt printer for this POS station.
  • If you don't see the printer in the drop down you will need to install the Receipt printer and driver before proceeding

Step 8: Final Testing

  • Have the pharmacy run a test transaction to ensure:
    • Signature prompts appear correctly.
    • Receipts print properly
    • Transactions complete without issues.

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