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Mimecast
Accessing Avita apps using Remote Desktop
BitRaser Wipe
Change Email Address in 1Password
How To Find A Computer Name
How to Connect to Remote Desktop - Financial or Other Apps
How to Request Archive Server Access
How to Sign into Concur
How to Update eCW Plug-In
How to make Adobe Acrobat the default PDF reader
How to update distribution list members
Jamf Pro: End User Pre-Stage Enrollment Guide
Providing Archive Server Access
Sending Email from Shared Mailbox
Setup 1Password with Microsoft Entra
Starting Development VMs after 10PM CST during and over the Weekend
Switch from Adobe ID to Federated ID
Syncing favorites and passwords in Edge
Update Adobe Sign Email
Update Policies on Remote Computers
Updating QS/1 Archive Server Client Connections
Updating eCW Plug-In
Using CaptureOnTouch with your Canon Scanner
Avita Service Connect
Accessing Avita Service Connect - External Partners
How to use Avita Service Connect, our new IT service portal
Unlocking an eCW record after approval is granted
Internal Facilities
ADT Control Panel System Reboot (Command 7" Touchscreen AIO ADT7AIO)
How to Run ADT Activity Reports Filtered by Date/Location
Internal IT
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Add New Departments to Aquera Orchestrations
Setup Dispill Printer Settings
Turning on User Access Control
Hardware
How to Prepare Thumb Drive to boot from USB
How to Verify Disk Encryption
Scanner - Desktop Scanner Driver Issues
Intune
Microsoft 365
Phone
Ring Central Menu Map (IVR) Review
RingCentral Faxing from Workstation
Setting up after hours calls to route to the Doctors' Exchange answering service
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How to Check Warehouse Stock
How to Create a FedEx RMA
How to Create a ROPAAU Form
How to Create and Delete an Asset in Asset Manager
How to Find an Asset Tag for a Device
Standard Naming Convention for Assets
Termination Process - Hardware
Shipping
Endicia Install and Integration Setup
FedEx Shipmanager Install and Setup
ODBC Setup Guide
UPS Worldship Install and Integration Setup
How to create a Helpdocs article
Jamf Pro Enrollment Guide
Upgrading Windows 10 to Windows 11
Microsoft 365
Activating Microsoft Entra Privileged Roles for Service Desk team members
Add Outlook account to macOS
Enabling and Using Passwordless Sign-in with Microsoft Authenticator app
Encrypting Emails in Outlook
How to Add Phish Alert Button
How to add an email signature in Outlook
Install Microsoft Outlook app on mobile device
Managing Distribution Lists You Already Own
Microsoft Application Policy Installation - Android
Microsoft Application Policy Installation - iOS
Migrate content to OneDrive
New Hire Instructions For Updating Windows Password and MFA
QCarePlus Device Migration
QCarePlus Outlook Migration
Re-adding Outlook Account on Mobile Device
Reconnect MFA Authenticator App with Number Matching
Reinstalling the Intune Company Portal on Android
Restoring Files in OneDrive
Self Service Password Reset or Unlock account
Setting up the alerts for the SharePoint folders
Sharing HIPAA Documents
Sharing emails and files securely
Updating email address in Microsoft 365 apps
Phone
PioneerRx
Connecting a Monitor to a PioneerRx Server
Equinox Luxe - Pioneer Installing the Luxe 8500i Signature Pad
How To Replace a Power Supply In Your PioneerRx Server
PioneerRx Support Process
eCW
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- Jamf Pro: End User Pre-Stage Enrollment Guide
Jamf Pro: End User Pre-Stage Enrollment Guide
Updated
by Shannon Obanion
How to Complete PreStage Enrollment in Jamf Pro
Step 1: Turn on Your Mac
- Unbox your Mac and press the power button to turn it on.
- Select your Region and language
- Connect to Wi-Fi if prompted.
Step 2: Begin Setup Assistant
- Follow the on-screen instructions in the Setup Assistant Out of Box Experience.
- When you reach the Remote Management screen, click Continue or Enroll.
Step 3: Authenticate
- Enter your Avita email and password.
- Enabled Location Services, Click Continue
- Click Next to proceed.
Step 4: Complete Setup
- Follow the remaining steps in the Setup Assistant to complete the setup of your Mac.
- Your Mac will automatically install the necessary configuration profiles and software.
Step 6: Jamf Connect
- After Enrollment is complete give it about 20 min to finish installing and configuring the rest of the setup.
- After this period look for the Jamf Connect Application in Applications folder and open it. Once its open you should see a Jamf Connect icon appear in the top right hand system tray. Click it and then click Connect.
- Login and enter your organization credentials (Email and password)
- Follow the prompts to sync your local Mac Password with your organization password
- After sync is complete you will see that your Local Mac sign in is now synced with your Avita Credentials. You can now sign in using the same password you use for your Avita Email.
Step 7: Self Service
- Self Service is an app that gets automatically installed after enrollment which allows users to install company approved apps themselves without ITs assistance.
- You can search the App Catalog for any additional apps you may need and if you dont see an app you need in self service or that was automatically installed you can request it from IT.