Applications
Mimecast
Articles related to releasing emails in Mimecast, how to use the Mimecast plugin, and more.
Accessing Avita apps using Remote Desktop
Connect to Avita Resources using Remote Desktop. This guide will walk you through the Remote Desktop Subscription process as well as Multi-Factor Authentication to connect to a Virtual Desktop Instan…
BitRaser Wipe
BitRaser Cloud Variant Wipe. Not sure which version to use: BitRaser Helpful hints - Cloud version - You can power on the device, or if you can't power on, you can pull the HD and use an external bay…
Change Email Address in 1Password
Change Email Address in 1Password. This guide will walk your through updating your email address to match your sign-in for Microsoft 365 in 1Password. Initial Sign-In. Go to 1Password and sign in wit…
How To Find A Computer Name
How to find your computer name quickly. Locate the search windows on the bottom toolbar of the computer: In the search bar, T ype "Computer Name". Select 'View your PC name':. This window will displa…
How to Connect to Remote Desktop - Financial or Other Apps
How to Connect to Remote Desktop for Accessing Finance Documents. This guide will walk you through the Remote Desktop Subscription process as well as Multi-factor authentication to connect your subsc…
How to Request Archive Server Access
Requesting Access to Archive Server. The customer will submit a ticket through Avita Service Connect: https;//asc.avitarx.com. They will click on Create a new ticket: Choose Software. Then Archive Se…
How to Sign into Concur
How to sign in to Concur. What is Concur. SAP Concur solutions connect all your expense, travel, and vendor invoice spending in one system, providing a single way to manage expenditures from end to e…
How to Update eCW Plug-In
Updating eCW Plug-In. Navigate to Control Panel > Programs and Features.. Once eClinicalWorks Plug-in is found Click on Uninstall: Choose Yes to Uninstall the eCW Plugin: When Uninstall is complete,…
How to make Adobe Acrobat the default PDF reader
How to make Adobe Acrobat the default PDF reader. If you have just installed Adobe Acrobat on your computer, you will need to make it the default PDF reader. Here is how to do it in Windows (default…
How to update distribution list members
How to Update the Distribution List Members. NOTE: Below is the link to the Instructions on the Microsoft Website.. Distribution List Member updates As the owner of the Distribution List, you can fol…
Jamf Pro Enrollment Guide
Jamf Pro Enrollment Guide. Tips for a Smooth Enrollment. Internet Connection : Ensure you have a stable Wi-Fi connection throughout the process. Device Permissions : Accept any prompts for permission…
Providing Archive Server Access
How to give a PIC access to Archive Servers in Service Connect. Log in to the Avita Service Connect Admin Portal : https://avita.deskdirector.com/ Choose Next :. Choose Admin:. In the Admin console c…
Sending Email from Shared Mailbox
Sending Email from Shared Mailbox (Encrypted or Secure). You will need to be added to the shared mailbox as a "Send on behalf of user". Open Outlook. Click on New Email:. Click on From dropdown: If y…
Setup 1Password with Microsoft Entra
Setup 1Password SSO with Microsoft 3 65 This guide will walk you through the needed steps to update your 1Password Sign-In to use your Microsoft email address and password. Email of Upcoming Change W…
Starting Development VMs after 10PM CST during and over the Weekend
Starting Development VMs after 10PM CST during and over the Weekend. Open the web page https://dev.azure.com/AvitaRx/DevVDI. Click the Pipelines on the left side of the page: Find the Pipeline with y…
Switch from Adobe ID to Federated ID
Step 1: Receive Migration Notification. Check for Communication : The IT Team will notify you of the migration, if you have saved projects in the adobe cloud under your adobe id this can be transferr…
Syncing favorites and passwords in Edge
Sync Favorites and Passwords in Edge. How to sign into Edge in order to sync your favorites and passwords to all your devices Open Microsoft Edge. Click on Sign in button in the top-right hand corner…
Update Adobe Sign Email
Update Adobe Sign Email. This guide will walk you through updating your Adobe Sign Email. Enter Current Email for Sign In. In order to update the email for Adobe Sign, please go to your Adobe Profile…
Update Policies on Remote Computers
Update Policies on Remote Computers. This Guide will walk you through connecting to VPN for remote Users and then updating the Computer Group Policies and User Group Policies using Command Prompt. If…
Updating QS/1 Archive Server Client Connections
Updating QS/1 Archive Server Client Connections. This is for adding to your existing QS/1 client. If you are unsure if you have the QS/1 client installed, reach out to the Avita IT Service Desk team.…
Updating eCW Plug-In
Updating eCW Plug-In. THIS IS ONLY TO BE DONE IF INTUNE PUSH FAILS.. NOTE: You will need to use your Admin credentials to run this update. Login under Admin and run as admin. Navigate to Control Pane…
Using CaptureOnTouch with your Canon Scanner
Using CaptureOnTouch with your Canon Scanner. This guide will walk you through using CaptureOnTouch the first time and changing any specific settings for new shortcut options outside of PioneerRx. Op…
