Applications
Mimecast
Articles related to releasing emails in Mimecast, how to use the Mimecast plugin, and more.
Accessing Avita apps using Remote Desktop
Connect to Avita Resources using Remote Desktop. This guide will walk you through the Remote Desktop Subscription process as well as Multi-Factor Authentication to connect to a Virtual Desktop Instan…
Accessing Avita apps using Windows App
Accessing Avita apps using Windows App. This guide will walk you through the Windows App process for connecting to Virtual Desktop Instances for Remote Desktop access. Launch Windows App. Select the…
Accessing EPIC through the OCHIN Remote Portal (Citrix Workspace App)
How to access EPIC through the OCHIN Remote Portal (Citrix Workspace App). When Epic is launched without the Citrix Workspace app installed, the customer receives a prompt for an Online Plug-in: Clic…
BitRaser Wipe
BitRaser Cloud Variant Wipe. Not sure which version to use: BitRaser Helpful hints - Cloud version - You can power on the device, or if you can't power on, you can pull the HD and use an external bay…
Change Email Address in 1Password
Change Email Address in 1Password. This guide will walk your through updating your email address to match your sign-in for Microsoft 365 in 1Password. Initial Sign-In. Go to 1Password and sign in wit…
Checking Intune for App Push Failure
How to Check Intune for App Push Failure. Open Intune Admin Center at https://intune.microsoft.com/#home. Go to Devices and Select Windows. Use the Search field to search for the Device in question,…
How To Find A Computer Name
How to find your computer name quickly. Locate the search windows on the bottom toolbar of the computer: In the search bar, T ype "Computer Name". Select 'View your PC name':. This window will displa…
How to Connect to Remote Desktop - Financial or Other Apps (VDI)
How to Connect to Remote Desktop for Accessing Finance Documents. This guide will walk you through the Remote Desktop Subscription process as well as Multi-factor authentication to connect your subsc…
How to Request Archive Server Access
Requesting Access to Archive Server. The customer will submit a ticket through Avita Service Connect: https;//asc.avitarx.com. They will click on Create a new ticket: Choose Software. Then Archive Se…
How to Sign into Concur
How to sign in to Concur. What is Concur. SAP Concur solutions connect all your expense, travel, and vendor invoice spending in one system, providing a single way to manage expenditures from end to e…
How to make Adobe Acrobat the default PDF reader
How to make Adobe Acrobat the default PDF reader. If you have just installed Adobe Acrobat on your computer, you will need to make it the default PDF reader. Here is how to do it in Windows (default…
How to update distribution list members
How to Update the Distribution List Members. NOTE: Below is the link to the Instructions on the Microsoft Website.. Distribution List Member updates As the owner of the Distribution List, you can fol…
Intacct/Sage URL
Intacct/Sage URL. Permissions granted by Kaylie Blouin. Link accounting and finance customers to get to Intacct/Sage: My apps. Then have the customer click on their Sage application within their apps…
Out-of-Office - How to set for Employees already out
How to set OOO for Employees who are already out of the Office. Please make sure Admin Roles are activated. Log in to the M365 Admin Console. O365 Admin Console Once in the console, search for the cu…
Providing Archive Server Access
How to give a PIC access to Archive Servers in Service Connect. Log in to the Avita Service Connect Admin Portal : https://avita.deskdirector.com/ Choose Next :. Choose Admin:. In the Admin console c…
Sending Email from Shared Mailbox
Sending Email from Shared Mailbox (Encrypted or Secure). You will need to be added to the shared mailbox as a "Send on behalf of user". Open Outlook. Click on New Email:. Click on From dropdown: If y…
Setting up PIN and Biometrix Recognition for Fingerprint or Face
When Windows Hello for Business is first applied it will prompt you to go through the Enrollment Experience when you next login. Please watch the 1-minute video below for a brief demonstration of thi…
Setup 1Password with Microsoft Entra
Setup 1Password SSO with Microsoft 365. This guide will walk you through the needed steps to update your 1Password Sign-In to use your Microsoft email address and password. Email of Upcoming Change W…
Starting Development VMs after 10PM CST during and over the Weekend
Starting Development VMs after 10PM CST during and over the Weekend. Open the web page https://dev.azure.com/AvitaRx/DevVDI. Click the Pipelines on the left side of the page: Find the Pipeline with y…
Switch from Adobe ID to Federated ID
Step 1: Receive Migration Notification. Check for Communication : The IT Team will notify you of the migration, if you have saved projects in the adobe cloud under your adobe id this can be transferr…
Syncing favorites and passwords in Edge/Chrome
Sync Favorites and Passwords in Edge. How to sign into Edge in order to sync your favorites and passwords to all your devices Open Microsoft Edge. Click on Sign in button in the top-right hand corner…
UPS Worldship- Setting Profile Defaults
UPS Worldship- Setting Profile Defaults. UPS Worldship allows users to set default settings as a profile. This means the user will not have to manually select options they always use for each shipmen…
Update Adobe Sign Email
Update Adobe Sign Email. This guide will walk you through updating your Adobe Sign Email. Enter Current Email for Sign In. In order to update the email for Adobe Sign, please go to your Adobe Profile…
Update Policies on Remote Computers
Update Policies on Remote Computers. This Guide will walk you through connecting to VPN for remote Users and then updating the Computer Group Policies and User Group Policies using Command Prompt. If…
Updating QS/1 Archive Server Client Connections
Updating QS/1 Archive Server Client Connections. This is for adding to your existing QS/1 client. If you are unsure if you have the QS/1 client installed, reach out to the Avita IT Service Desk team.…
Using CaptureOnTouch with your Canon Scanner
Using CaptureOnTouch with your Canon Scanner. This guide will walk you through using CaptureOnTouch the first time and changing any specific settings for new shortcut options outside of PioneerRx. Op…
eCW Merging Patient Charts
How to conduct a patient chart merge in eCW. In eCW, navigate to Patient Merge by. Clicking on the dashes on the top left of the screen. Click on the second option, Menu. Then Click on file To the ri…
