Table of Contents

Printer VLAN Update Guide

Shannon Obanion Updated by Shannon Obanion

Pre-Call Preparation

Step 1: Update GPO

  • Prior to starting the site call, update the Group Policy Object (GPO) to include the new VLAN IP addresses for printer ports.
  • Confirm the policy has replicated successfully.
  • Update Laser printer Firmware the night before if possible

On-Call Prep

Step 2: Identify Initial Workstation

  • Ask the PIC (Person in Charge) which workstation they want to start with.
  • Use this workstation for initial printer testing and validation.

Step 3: Identify Printers Requiring Firmware Updates

  • Determine which printers at the site require firmware updates.
  • Begin updating those printers using the latest approved firmware version.
  • Allow firmware updates to fully complete before proceeding.

TSC Printer Configuration

Step 4: Access TSC Printer GUI

  • After firmware update completes, identify the current IP address assigned to the TSC printer.
  • Enter the IP address into a web browser to access the printer GUI.

Step 5: Update Printer Settings

Within the TSC printer GUI:

  • Update Label Dimensions as required.
  • Set Print Type to Direct Thermal.
  • Change the printer IP address to the new VLAN IP.
  • Save/apply changes.

Step 6: Verify Network Connectivity

  • Check whether the new VLAN IP becomes active.
  • If the IP is not reachable:
    • Escalate to Alex / Infrastructure to bounce the switch port if needed.

Step 7: Update Printer on Workstation

  • Once the new IP is confirmed active:
    • Access the printer GUI using the new VLAN IP.
    • Update the printer IP settings on the workstation.
  • Since the GPO was updated earlier, the printer port should already exist.
    • If the port is missing, manually add a new TCP/IP port using the new VLAN IP.

Step 8: Site Validation

  • Have the site test the updated printer via Pioneer.
  • Confirm successful printing.

Laser Printer Configuration

Step 9: Update Laser Printer IP

  • Update the laser printer’s IP address to the new VLAN IP.

Step 10: Validate Laser Printer

  • Confirm the new IP is:
    • Reachable via the printer GUI
    • Responding to ping
  • Update the printer configuration on the workstation to point to the new IP.

Receipt Printer Configuration

Step 11: Determine Network Status

  • Identify whether receipt printers are networked.
  • If networked, access the printer GUI.

Step 12: Access Epson Receipt Printer GUI

  • For Epson printers:
    • Username: EPSON
    • Password: Printer Serial Number (SN)

Step 13: Update Receipt Printer IP

  • Update the printer IP address to the new VLAN IP.
  • Confirm:
    • GUI access using the new IP
    • Successful test print from Windows

Repeat and Closeout

Step 14: Repeat for All Devices

  • Repeat the above steps until:
    • All computers are updated
    • All printers are updated and tested

Step 15: Documentation

  • Update the Firmware Tracker with:
    • Firmware versions applied
    • New IP
    • Completion status
  • Mark the site complete in:
  • Update Project ticket
    • with notes and follow up statues
    • After last follow up the following week we can close the ticket

Step 16: Post-Migration Follow-Up

  • After one full day of site usage:
    • Check back in with the site
    • Confirm all printers and workflows are functioning as expected

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