How to address low toner, maintenance kit, or fuser assembly alerts

Nita Slanina Updated by Nita Slanina

How to address low toner, maintenance kit, or fuser assembly alerts

  1. On the physical printer's control panel, you will be able to determine if any printer error messages are showing. Click OK to view the error messages. This will let you know if you are running low on toner, the fuser, or the maintenance Kit is at the end of life.

First, try temporarily clearing the message by clicking the Check or Confirm button on the printer's control panel, or power down the printer and power back up to clear the message.

If the message persists, it indicates the toner is nearly depleted, the cartridge should be replaced, or the maintenance kit needs replacement soon. If the message reappears after a new cartridge is installed, or if you're experiencing print quality issues, replace the cartridge. If it remains, then order a maintenance kit.

For Fuser alerts, follow the same process.

How to Order Printer Supplies

NOTE: If the customer is unsure how to do this, the Avita Service Desk can walk them through the process. You will need to know the make and model of the printer.
  1. Most printer supplies can be ordered from our vendor Dove. Here is the Dove link. (If you do not have an account or your pharmacy account information is lost, your DM will need to contact [email protected].)
  2. Once the site loads, click on Support.
  1. Click on Order Supplies.
  1. Fill out all information, if you are unsure you can always call the support number.
  1. Complete the fields and submit the order. During the supply order process from Dove, you will receive a confirmation email and update emails during the fulfillment process.

Note: Here is link on how to change out the maintenance kit for a Lexmark Ms823 Ms823 Lexmark

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