- All Categories Facilities
Applications
Mimecast
AOT- Courier Service for Pharmacies
Accessing Avita apps using Remote Desktop
Accessing Avita apps using Windows App
Accessing EPIC through the OCHIN Remote Portal (Citrix Workspace App)
Change Email Address in 1Password
Checking Intune for App Push Failure
How To Find A Computer Name
How to Change Your Email in Brightmetrics
How to Connect to Remote Desktop - Financial or Other Apps (VDI)
How to Sign into Concur
How to Wipe a Windows Device Using BitRaser
How to make Adobe Acrobat the default PDF reader
How to update distribution list members
Intacct/Sage URL
Out-of-Office - How to set for Employees already out
Providing Archive Server Access
Sending Email from Shared Mailbox
Setup 1Password with Microsoft Entra
Starting Development VMs after 10PM CST during and over the Weekend
Switch from Adobe ID to Federated ID
Syncing favorites and passwords in Edge/Chrome
UPS Worldship- Setting Profile Defaults
Update Adobe Sign Email
Update Policies on Remote Computers
Updating QS/1 Archive Server Client Connections
Using CaptureOnTouch with your Canon Scanner
Using SSO to Sign into Verkada
Windows Hello for Business: Setup PIN and Biometric Options
eCW Merging Patient Charts
Avita Service Connect
Accessing Avita Service Connect - External Partners
How to access Avita Service Connect and submit a ticket ( For Insight Users)
How to use Avita Service Connect, our IT service portal
Facilities
Hardware
Basic Laser Printer Troubleshooting for customers - Checklist for Laser Printers
Ergotron Dual Monitor Mount Guide for Field Techs
How to address low toner, maintenance kit, or fuser assembly alerts
How to use the Avita Technology Store
Jamf
Initial Setup for Company Owned Macs
Install Chrome and Self Service Apps via Jamf Self Service Portal on Mac
Microsoft 365
Add Outlook account to macOS
Enabling and Using Passwordless Sign-in with Microsoft Authenticator app
Encrypting Emails in Outlook
How to Add Phish Alert Button
How to add an email signature in Outlook
Install Microsoft Outlook app on mobile device
Microsoft Application Policy Installation - Android
Microsoft Application Policy Installation - iOS
Migrate content to OneDrive
NVP Account Setup
New Hire Instructions For Updating Windows Password and MFA
New Phish Alert Button for reporting phishing or spam emails
QCarePlus Device Migration
QCarePlus Outlook Migration
Re-adding Outlook Account on Mobile Device
Reconnect MFA Authenticator App with Number Matching
Reinstalling the Intune Company Portal on Android
Restoring Files in OneDrive
Self Service Password Reset or Unlock account
Setting up Passkeys in Microsoft Authenticator app
Setting up the alerts for the SharePoint folders
Sharing HIPAA Documents
Sharing emails and files securely
Signing In Using Certificate Based Authentication
Updating email address in Microsoft 365 apps
​Signing into Your Company Device for the First Time
Phone
Ring Central app not allowing calls to come through
RingCentral Issue - Headset not working
RingCentral MVP app Jabra Headset Audio Issue Resolution
RingCentral Video Training
PioneerRx
eCW
Facilities
How to reset an ADT Control Panel
Click the 9 dots at the bottom right corner. Enter the master code. Click the 9 dots at the bottom right corner. Enter the master code again. (These steps must be done twice for reset)
Replacing ADT Sensor Batteries
Replacing ADT Batteries
