Ring Central Temp Account for Floaters

Nita Slanina Updated by Nita Slanina

Creating and Activating a Floater Ring Central Account

  1. Login to Ring Central Admin Portal
  2. Once logged in, Click on the Users tab, then Search for the site number where the account needs to be created:
  1. Follow this document on Creating a Ring Central Extension
NOTE: The account you create should be specific to what the account will be used for.

Example:

  1. Once the account has been created, to activate it, you will need to go into the user details and change the email to nita.slanina+act@avitacaresolutions.com (your account name, including the +act).
NOTE: SAVE THE EMAIL ADDRESS BEFORE CHANGING IT. YOU WILL NEED TO COPY THAT BACK IN AS SOON AS YOU GET ACCOUNT ACTIVATED.

Example:

  1. Once you change the email to nita.slanina+act@avitacaresolutions.com (your account name including the +act) this will send you an email to activate the account.
  2. Activate the account from the email and set a PIN and Password on the account (you will give this to the customer to test the extension)

Example:

  1. Then go back into the account you created and Change the email back to the original unique email you created.

Example:

  1. Once the account is activated, you will need to go into the group membership settings and add them to the groups needed.

Example:

  1. Search on the site, then Choose what call queues that are needed, then click on the Primary Member, then Save:

Example:

  1. Then go to the account you created, go to Outbound calls and faxes, and then to Caller ID to make sure the store number is correct.

Example:

  1. If incorrect, change this to the correct store.
  2. Click Edit underneath the number:

Example:

  1. Type in the site for the number needed, click on the search icon, choose the main number of the site. Do this for all numbers listed within the caller ID screen for the account and click Done to save it.
  2. Once this has been completed, please have the customer test with the login and pin supplied.

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