Creating a Non-Holiday Rule

Nita Slanina Updated by Nita Slanina

Creating a Non-Holiday Rule in Ring Central

This document has been created if a Non-Holiday Rule does not exist in Custom Rules for that site. If Non-Holiday rule already exists go directly to step #10 in this document.
  1. Login to the Ring Central Admin Console
  2. Click on Phone System. Click on General Settings under Auto-Receptionist:

  1. Click in Search box and Search on-site needing to Create the Non-Holiday rule: General

  1. Click on Site
  3. Click on Schedule to see normal business hours (this will help you when you are setting up the start time and stop time for the rule.
  1. Click on Call Handling then Click on Custom Rules:
  1. Click on Edit Custom Rules:

  1. Click on +Add Rule:
  1. Click on Date and/or Time then Click on Specific Date Range, then put in the dates and times of closure.

then Click next:

  1. Click on Edit:
  1. Search on the Site and choose Off Hours (This will play the IVR menu that they are closed) Click Done:
  1. See the Menu pointing to off-hours - Click Next:
  1. Name the Rule- then Click save. (If not a Holiday name it Non-Holiday Rule:
Update the ticket and customer that the rule has been put in place

How did we do?

Automatic Call Recording

Creating a RingCentral Extension

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