How to Create a FedEx RMA

Milan Ingram Updated by Milan Ingram

How to Create a FedEx RMA

  1. Go to https://fulfillment.fedex.com/
  1. Click on Return Requests:
  1. Select New RMA:
  1. Enter the customer information (name, address, phone number, and email), then select Next:
  1. Search for the product the customer is returning or the device you are sending to the customer and select it:
  1. Enter the returning quantity, select the appropriate reason for return, and enter the ticket number for the order number. Add notes if needed. Click Next:
  1. The default ship-to address is the Atlanta warehouse location, and the default shipping method is Ground. If it's not going to Atlanta, select the drop-down and search for the location you need the equipment to ship to. If the equipment needs a faster delivery, override the default and select the appropriate one.
Any shipment method other than ground has to be approved by IT management.
If you need to ship-to address to be something other than the locations listed, then reach out to Asset Management Admin.
  1. Scroll down and select the CAS Account Number, then click Next:
  1. Review Information, then select Submit RMA:
  1. You will see an RMA number that shows Approved. The customer will receive an email with the QR code from FedEx. The email will include FedEx locations in their area where they can drop off equipment.
  1. Scroll down and select Track Shipment to get the Tracking Information:
  1. Add the RMA and Tracking number to the ASC ticket.
  2. Once the customer drops the equipment off at FedEx, the status will change from Approved to Received:
  1. If you need to cancel an RMA, locate the RMA number, click the actions drop-down next to it, and select cancel return:
  1. The status will show Canceled:
  1. If you need to update the customer's email, click on the RMA and click Update email:
  1. Enter the new email and click Use this Address:
  1. Select Email to Customer to send the QR Code to the new email:

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